Reception of orders is carried out by phone +38096 010 18 18, as well as online on the site.
Telephone orders are accepted from 10:00 to 20:00 daily.
Making orders on the site around the clock. After receiving information about your order, we will contact you during business hours (from 10:00 to 20:00).
Delivery in Ukraine is free.
Delivery is carried out from 1 to 3 working days, depending on the delivery method.
We offer the following delivery methods:
- by courier in Kiev. Our courier will contact you in advance and agree on a convenient time and place of delivery.
- in Ukraine transport company Nova Poshta to a convenient branch of your city.
Also, you can try on our clothes in the Brand Lenka showroom, at the address: st. Bogdan Khmelnitsky 50.
We offer several payment methods that may be convenient for you.:
- Cash to the courier upon receipt of the order.
- Online payment on the site https://brandlenka.com/ . You can pay for your order online with a VISA / MasterCard credit card through Wayforpay electronic payment system. After payment you will receive an e-mail confirmation letter with the details of the delivery of the order.
- Cash at the Nova Poshta branch.
- In cash at the show room of Brand Lenka, at the address: st. Bogdan Khmelnitsky 50.
EXCHANGE AND RETURN
The buyer has the right to refuse the order before its delivery, as well as, according to Art. 9 of the Law of Ukraine "On Protection of Consumer Rights" after receiving the goods within 14 days, not counting the day of purchase, replace the goods of good quality with a similar one, if the goods did not fit in shape, dimensions, style, color or cannot be used for its intended purpose, if preserved its presentation, consumer properties, seals, factory packaging, as well as a document confirming the fact and conditions of purchase of the specified goods.
If, at the time of the exchange, a similar product is not on sale, the consumer has the right to either purchase any other goods, or receive money back in the amount of the cost of the returned product, or exchange the product for a similar one upon the first receipt of the corresponding product for sale.
Refunds are made by cash on delivery or on the buyer's card.
If you have any further questions, please contact the number : +38096 010 18 18. Our manager will provide you with all the necessary information..